Terms of Use

1. About These Terms

These Terms of Use ("Terms") govern your access to and use of the Evora mobile application and any related services, features, content, websites, and support channels collectively referred to as the "Service".

The Service is operated by Randova Ltd ("Randova", "Evora", "we", "us", or "our").

By downloading, accessing, or using Evora, you agree to these Terms. If you do not agree, you must not use the Service.

These Terms form a legal agreement between you and Randova Ltd.

Questions about these Terms may be sent to:

Email: [email protected]

2. About Evora

Evora is an artificial intelligence-assisted beauty, facial-analysis, and self-improvement application.

Depending on the features available, Evora may allow you to:

• upload or capture photographs;
• receive automated facial and appearance-related analysis;
• obtain personalised insights and recommendations;
• answer onboarding and profile questions;
• save assessments or progress information;
• access educational or informational content; and
• use free or paid subscription features.

Evora's outputs are generated using automated systems and may not always be accurate, complete, or appropriate for every user.

3. Eligibility

You must be at least 18 years old to create an account or use Evora.

By using the Service, you confirm that:

• you are at least 18 years old;
• you have the legal capacity to agree to these Terms;
• the information you provide is accurate; and
• your use of the Service is lawful in the country where you live.

You must not use Evora on behalf of a person under 18.

We may request reasonable evidence of age where necessary to comply with legal or platform requirements.

4. Your Account

Some features may require an account or may create an anonymous account linked to your device.

You are responsible for:

• keeping your login details secure;
• controlling access to your device;
• providing accurate account information;
• keeping your account information updated; and
• notifying us promptly if you suspect unauthorised access.

You must not:

• create an account using another person's identity;
• share an account in a way that bypasses usage limits;
• sell, transfer, or commercially exploit an account;
• create accounts through automated means; or
• attempt to gain access to another user's account.

You are responsible for activity carried out through your account unless the activity resulted from our failure to use reasonable care.

We may suspend access while investigating suspected unauthorised or unlawful use.

5. Facial Images and User Submissions

5.1 Images you submit

Evora may allow you to upload images from your device or capture images using your camera.

You retain ownership of the images and other content you submit.

You give us a limited, non-exclusive licence to host, copy, transmit, process, resize, analyse, and display your submitted content only as reasonably necessary to:

• operate the Service;
• provide the analysis you request;
• save content or results you choose to retain;
• maintain security;
• investigate technical problems; and
• comply with legal obligations.

This licence ends when the relevant content is deleted, except where limited retention is required for backups, security, fraud prevention, legal compliance, or the establishment or defence of legal claims.

5.2 Your responsibilities

You may only submit an image where:

• the image is of you;
• you own the image or have lawful permission to use it;
• submitting it does not violate another person's privacy;
• submitting it does not infringe intellectual-property rights; and
• the image does not contain unlawful or prohibited content.

You must not submit photographs of another person for facial analysis without their informed and legally valid permission.

You must not submit images of children.

5.3 Facial processing

By voluntarily submitting an image for analysis, you request that Evora technically process the image and generate appearance-related information.

Depending on the applicable law and the nature of the processing, you may also be asked to provide separate consent before facial processing begins.

Evora does not use facial images to identify you against a database of known individuals, conduct surveillance, or authenticate your identity unless we clearly introduce such a feature and provide the legally required information and choices.

Our handling of images and analysis information is explained further in the Evora Privacy Policy.

6. Artificial Intelligence and Automated Results

Evora uses artificial intelligence and other automated systems.

These systems may generate:

• facial-feature observations;
• facial landmark or proportion estimates;
• symmetry estimates;
• skin-appearance observations;
• appearance scores;
• recommendations;
• summaries;
• classifications; and
• progress comparisons.

You understand that automated results:

• may be inaccurate;
• may be incomplete;
• may vary between images of the same person;
• may be affected by lighting, camera quality, makeup, filters, expression, pose, and image editing;
• may reflect limitations or bias in the underlying technology; and
• are not objective measurements of attractiveness, value, health, or personal worth.

We do not guarantee any particular result, score, improvement, or outcome.

You should use your own judgement before acting on an Evora recommendation.

7. Not Medical or Professional Advice

Evora is provided for general informational, educational, and personal self-improvement purposes.

Evora does not provide:

• medical advice;
• dermatological advice;
• psychological advice;
• mental-health treatment;
• diagnosis;
• clinical assessment;
• cosmetic-surgery advice;
• nutritional treatment;
• prescription recommendations; or
• emergency assistance.

Evora is not a substitute for a doctor, dermatologist, psychologist, therapist, pharmacist, nutritionist, or other qualified professional.

You must not use Evora to diagnose or treat a medical condition.

Seek advice from a qualified professional before:

• starting or stopping treatment;
• using prescription products;
• undergoing cosmetic or medical procedures;
• making substantial dietary changes;
• treating a skin condition; or
• acting on information that may affect your health.

If you believe you have a medical emergency, contact the appropriate emergency service immediately.

8. Emotional Wellbeing and Appearance Scores

Evora may display observations or scores relating to visible appearance.

These results are automated estimates and should not be treated as definitive judgements.

You must not use Evora:

• to harass or shame another person;
• to rank people without their permission;
• to make employment, insurance, education, housing, credit, medical, or legal decisions;
• to assess whether another person is suitable for a relationship;
• to encourage disordered eating or unsafe cosmetic practices; or
• in a way that is likely to cause serious emotional or physical harm.

Stop using the Service and seek appropriate support if the Service negatively affects your wellbeing, self-image, or mental health.

9. Licence to Use the Service

Subject to these Terms, we grant you a limited, personal, revocable, non-exclusive, non-transferable licence to install and use Evora for your own non-commercial purposes.

This licence does not transfer ownership of the Service or any Evora intellectual property to you.

You may not:

• copy, sell, sublicense, rent, or distribute the Service;
• reverse engineer, decompile, or attempt to extract source code, except where the law expressly permits it;
• bypass subscriptions, security controls, usage limits, or access restrictions;
• scrape or systematically extract content or data;
• use automated systems to access the Service without permission;
• use the Service or its outputs to train an artificial intelligence model without our written consent;
• remove copyright, trade mark, or ownership notices;
• create a competing product using protected parts of the Service;
• introduce malware or harmful code; or
• interfere with the normal operation of the Service.

10. Acceptable Use

You must use Evora lawfully and responsibly.

You must not use the Service to:

• break any law or regulation;
• violate another person's rights;
• upload unlawful, abusive, threatening, hateful, defamatory, or sexually explicit material;
• upload intimate images without consent;
• exploit, sexualise, or endanger a child;
• impersonate another person;
• commit fraud;
• mislead people about the origin or accuracy of an Evora result;
• attempt to identify an anonymous individual;
• conduct biometric surveillance;
• discriminate against another person;
• create or distribute harmful deepfakes;
• access systems or data without permission;
• test system security without written authorisation;
• overload, disrupt, or damage the Service; or
• assist another person in doing any of these things.

We may remove content, restrict features, suspend accounts, or contact relevant authorities where reasonably necessary to address serious misconduct or legal risk.

11. Subscriptions and Paid Features

11.1 Subscription plans

Evora may offer paid subscriptions, free trials, introductory offers, or other purchases.

The price, billing period, included features, and trial terms will be shown before you confirm a purchase.

Prices may vary by:

• country;
• currency;
• platform;
• taxes;
• subscription plan; and
• promotional offer.

11.2 App Store purchases

Where you purchase through the Apple App Store:

• Apple processes the payment;
• Apple's payment terms also apply;
• the subscription automatically renews unless cancelled;
• your Apple account is charged in accordance with the terms shown at purchase;
• you manage or cancel the subscription through your Apple account settings; and
• refund requests are generally handled by Apple.

Apple states that App Store subscriptions automatically renew until cancelled through the user's subscription settings.

11.3 Automatic renewal

Unless stated otherwise before purchase, subscriptions renew automatically for the same subscription period until cancelled.

You must cancel before the applicable renewal deadline to avoid the next charge. The exact deadline and renewal arrangements shown by the payment platform at purchase will apply.

Deleting Evora or deleting your Evora account does not necessarily cancel an App Store subscription.

You must cancel the subscription through the platform that processed your purchase.

11.4 Free trials

A free trial may convert automatically into a paid subscription unless cancelled before the trial ends.

The:

• trial length;
• post-trial price;
• billing period; and
• cancellation requirements

will be shown before confirmation.

A user may be eligible for a trial only once, unless otherwise stated.

We or the payment platform may determine trial eligibility.

11.5 Cancellation

You may cancel an App Store subscription through your Apple account subscription settings.

Cancellation normally prevents future renewal. Unless the platform states otherwise, you may continue using paid features until the end of the period already paid for.

11.6 Refunds

Payments processed by Apple are subject to Apple's refund policies and procedures. Apple provides a process through which eligible users may request refunds for App Store purchases.

Nothing in these Terms removes any refund, repair, repeat-performance, price-reduction, or cancellation right that cannot lawfully be excluded.

11.7 Price changes

Subscription prices may change.

Where required, you will be notified before a price increase takes effect and may be required to agree to the new price. Apple also provides subscription-management and price-change notices for App Store subscriptions.

11.8 Failure of payment

If payment cannot be collected:

• access to paid features may be suspended;
• the payment platform may retry payment;
• your subscription may expire or be cancelled; and
• you remain responsible for valid outstanding charges where permitted by law.

11.9 Restore purchases

Where supported, you may restore eligible App Store purchases using the Restore Purchases function.

Restoration depends on the Apple account used to make the original purchase and the information supplied by Apple.

12. Consumer Rights

If you use Evora as a consumer, you have legal rights that are separate from these Terms.

Under UK consumer law, digital content must meet applicable legal standards, and services must be provided with reasonable care and skill. Available remedies may include repair, replacement, repeat performance, or a price reduction, depending on the circumstances.

Nothing in these Terms limits or excludes rights that cannot lawfully be limited or excluded.

Where consumer cancellation rights apply, they remain subject to applicable law and the purchase process used by the relevant app store or payment provider. Online sellers must provide consumers with clear pre-contract information, including applicable cancellation information.

13. Evora Intellectual Property

Evora and its licensors own all rights in the Service, including:

• software;
• source and object code;
• designs;
• user interfaces;
• graphics;
• logos;
• trade marks;
• text;
• databases;
• recommendation frameworks;
• assessment formats;
• prompts;
• generated presentation systems; and
• other original materials.

"Evora", associated logos, and visual branding may not be used without our prior written permission.

These Terms do not give you permission to use our trade marks, branding, or copyrighted materials outside normal use of the Service.

14. Feedback

You may choose to provide suggestions, reviews, ideas, or feedback.

You retain ownership of any rights you already hold in your feedback.

You give us a worldwide, perpetual, royalty-free, transferable licence to use, adapt, and incorporate that feedback into our products and services without payment or obligation to you.

You must not provide feedback containing confidential information belonging to another person.

15. Third-Party Services

Evora may depend on third-party services, including:

• Apple;
• cloud-hosting providers;
• authentication providers;
• artificial intelligence providers;
• payment and subscription providers;
• analytics providers;
• notification providers; and
• customer-support services.

Third-party services may have separate terms and privacy policies.

We are not responsible for a third party's independent service, content, availability, or conduct, except to the extent that responsibility cannot lawfully be excluded.

A third-party service may change, restrict, or discontinue its service, which may affect Evora.

16. Service Availability and Changes

We aim to keep Evora available and reliable, but continuous access is not guaranteed.

The Service may be unavailable because of:

• maintenance;
• updates;
• internet or network failures;
• app-store problems;
• third-party outages;
• security incidents;
• legal requirements;
• technical faults; or
• events outside our reasonable control.

We may update, improve, replace, restrict, or discontinue features.

Where a change materially affects a paid subscription, we will provide notice where reasonably practicable and legally required.

We will not make changes that unlawfully remove consumer rights or paid entitlements.

You are responsible for:

• maintaining a compatible device;
• installing relevant updates;
• maintaining internet access; and
• paying any network or device charges.

17. Updates

We may release updates to:

• improve performance;
• fix bugs;
• add or remove features;
• improve security;
• maintain compatibility; or
• comply with legal requirements.

Some updates may be required for continued use.

Older versions may stop working or may become insecure.

You should keep Evora and your device operating system updated.

18. Suspension and Termination by Us

We may suspend, restrict, or terminate your access where reasonably necessary because:

• you materially or repeatedly breach these Terms;
• your use creates a security or legal risk;
• you use the Service fraudulently;
• you threaten or harm another person;
• payment has not been completed;
• we are required to act by law or a competent authority;
• continued service is technically or commercially impracticable; or
• the Service is discontinued.

Where appropriate, we will provide notice and a reasonable opportunity to correct the issue.

We may act without advance notice where immediate action is reasonably necessary to:

• prevent harm;
• protect user data;
• address fraud;
• respond to a security incident; or
• comply with law.

Suspension or termination does not automatically cancel a subscription processed by an external app store. You must separately manage that subscription through the relevant platform.

19. Ending Your Use of Evora

You may stop using Evora at any time.

Where available, you may delete your account through the application.

You may also request account deletion by contacting:

[email protected]

Deleting an account may permanently delete or make inaccessible:

• saved images;
• assessments;
• history;
• preferences; and
• other account data.

Certain information may be retained where necessary for:

• legal compliance;
• fraud prevention;
• security;
• financial records;
• dispute resolution;
• backups; or
• enforcement of these Terms.

Account deletion and subscription cancellation are separate actions.

20. Disclaimers

We will provide the Service with the level of care and skill required by applicable law.

Subject to those legal obligations:

• Evora is provided on an "as available" basis;
• automated outputs may contain mistakes;
• recommendations may not be suitable for every person;
• results may change between assessments;
• we do not guarantee uninterrupted availability;
• we do not guarantee that Evora will achieve a particular personal, cosmetic, skincare, or lifestyle result; and
• we do not guarantee that all defects will be corrected immediately.

You remain responsible for decisions you make based on Evora's information.

Nothing in this section excludes obligations or warranties that cannot legally be excluded.

21. Limitation of Liability

Nothing in these Terms excludes or limits liability for:

• death or personal injury caused by negligence;
• fraud or fraudulent misrepresentation;
• breach of legal rights that cannot be excluded;
• deliberate misconduct; or
• any other liability that cannot legally be limited.

If you are a consumer, we are responsible for loss or damage that is a foreseeable result of our breach of these Terms or failure to use reasonable care and skill.

We are not responsible for loss or damage that:

• was not reasonably foreseeable;
• resulted from your breach of these Terms;
• resulted from unlawful or unauthorised use;
• resulted from inaccurate information you provided;
• could reasonably have been avoided by following our instructions;
• arose from a third-party service outside our reasonable control; or
• relates to business activity where you use Evora primarily for personal purposes.

Evora is provided for personal and domestic use. We are not responsible for business losses, including:

• loss of profit;
• loss of revenue;
• loss of business;
• loss of opportunity; or
• business interruption,

unless applicable law requires otherwise.

We do not limit responsibility for damage to your device or digital content where the damage was caused by defective digital content supplied by us and we failed to use reasonable care and skill.

22. Your Responsibility for Claims

You are responsible for losses reasonably suffered by us because of your unlawful use of Evora, deliberate misuse of the Service, or infringement of another person's rights.

This does not require you to compensate us for:

• losses caused by us;
• losses that were not reasonably foreseeable;
• lawful consumer use; or
• matters for which the law prevents us from seeking compensation.

We will take reasonable steps to reduce avoidable losses.

23. Privacy

Our Privacy Policy explains how we collect, use, share, store, and protect personal data.

By using Evora, you acknowledge that personal data will be handled as described in the Privacy Policy.

The Privacy Policy does not form part of these Terms where applicable law treats it as a separate legal notice.

24. Changes to These Terms

We may update these Terms where reasonably necessary to reflect:

• legal or regulatory changes;
• security requirements;
• changes to Evora;
• new functionality;
• changes to payment arrangements;
• changes to third-party services; or
• clarification of existing terms.

The updated Terms will show a revised "Last updated" date.

Where a change is material, we will provide reasonable notice through the application, email, or another appropriate method.

A material change will not apply retrospectively where doing so would unlawfully reduce your rights.

If you do not agree to updated Terms, you must stop using the Service. You may also cancel any subscription in accordance with the applicable cancellation process.

25. Transfer of This Agreement

We may transfer our rights and obligations under these Terms to another organisation, for example as part of:

• a merger;
• acquisition;
• restructuring;
• financing;
• sale of the business; or
• transfer of the Evora service.

A transfer will not reduce your legal rights.

Where required, we will notify you of the transfer.

You may not transfer your rights or obligations under these Terms without our written consent, except where applicable law permits it.

26. No Waiver

If we do not immediately enforce a provision of these Terms, that does not mean we have waived our right to enforce it later.

A waiver is effective only where clearly confirmed by us.

27. Severability

If a court or competent authority decides that part of these Terms is unlawful or unenforceable, the remaining provisions will continue to apply.

The affected provision will be interpreted or adjusted only to the minimum extent necessary to make it lawful and enforceable.

28. Entire Agreement

These Terms, together with any applicable purchase terms and policies expressly incorporated into them, form the agreement between you and us concerning your use of Evora.

Nothing in this section limits liability for fraud or prevents you from relying on legal rights that cannot be excluded.

29. Third-Party Rights

Unless these Terms expressly state otherwise, no person other than you and Randova Ltd has the right to enforce them.

This does not affect any rights that Apple or another app marketplace may have under its own agreement with us or you.

30. Apple App Store Terms

This section applies where you download Evora through Apple's App Store.

You acknowledge that:

• these Terms are between you and Randova Ltd, not Apple;
• Randova Ltd, not Apple, is responsible for Evora and its content;
• Apple has no obligation to provide maintenance or support for Evora;
• Apple is not responsible for addressing claims relating to Evora, except where required by law;
• Apple is not responsible for investigating or defending intellectual-property claims relating to Evora;
• you must comply with applicable Apple Media Services terms;
• you may use Evora only on Apple-branded products you own or control, subject to Apple's applicable usage rules; and
• Apple and its subsidiaries are third-party beneficiaries of this section and may enforce it against you.

Where Apple processes a purchase, Apple's applicable payment, subscription, cancellation, and refund rules also apply.

31. Governing Law and Disputes

These Terms are governed by the laws of England and Wales.

If you are a consumer living elsewhere, you continue to benefit from any mandatory consumer protections that apply in your country of residence.

If you live in England or Wales, the courts of England and Wales may hear disputes.

If you live in Scotland, Northern Ireland, or another jurisdiction, you may also be entitled to bring proceedings in your local courts under applicable consumer law.

Before starting formal proceedings, you are encouraged to contact us so that we can attempt to resolve the issue:

[email protected]

Nothing in these Terms prevents either party from seeking urgent court protection or using another dispute-resolution right provided by law.

32. Contact

Questions, complaints, or notices concerning these Terms should be sent to:

Randova Ltd

Email: [email protected]

Please include "Evora Terms Enquiry" in the subject line.