Support
Need a hand with BJJ Vision AI? Most questions are answered below. If you still need help, email us and we'll get back to you.
[email protected]Analysis isn't starting or is stuck
Make sure you're on a stable internet connection and running the latest version of the app. Very long or low-quality footage can take longer or fail — try a shorter, clearer clip of a single round. If it persists, note the approximate time and email us.
Results look inaccurate
AI analysis is affected by video quality, camera angle, lighting, framing and how reliably the selected grappler can be followed. Filming from a stable, side-on angle with good lighting usually produces the best breakdowns. Treat all results as training assistance rather than professional coaching.
Subscriptions and restoring purchases
BJJ Vision Pro is billed through your Apple ID. If Pro features aren't showing after purchasing, use the Restore Purchases option in the app and confirm you're signed in with the same Apple ID used to buy. Billing, renewals, cancellations and refunds are handled by Apple in your Apple ID subscription settings.
Deleting your account and cloud data
You can delete your account and associated cloud analysis data directly in the app: Settings → Analysis → Delete Account & Cloud Data. Some limited records may be retained for security, fraud prevention and legal reasons as described in the Privacy Policy.